Disciplinary outcomes register
The NICC publishes decisions about disciplinary matters.
The NSW Independent Casino Commission (NICC) aims to make fair and transparent decisions under the Casino Control Act 1992 (The Act) and maintain public confidence in the NSW casino industry through visible and robust supervision.
Casino operator disciplinary decisions
The NICC can take disciplinary action against a casino operator for breaching the casino control laws and regulations. A breach of a casino's internal control measures can also constitute grounds for disciplinary action. The NICC publishes its disciplinary decisions after relevant parties are notified.
Breaches of internal control manuals under section 124
Under section 124 of the Act, casinos must operate in accordance with NICC-approved internal control manuals. A breach of the manuals constitutes a breach of the Act.
Matter |
Findings |
Penalty |
Incident date/s |
| Failure to prevent an excluded patron from entering casino | The Star contravened section 84A of the Act when it failed to prevent an excluded patron from entering its casino on multiple occasions. | The NICC imposed a $500,000 penalty on 1 June 2026. | February - May 2024 |
| Conversion of reward points to cash | The Star contravened sections 76A(1)(c), 124(1), 124(4), 127(1) and 129 of the Act, permitting casino reward points to be exchanged for cash. | The NICC imposed a $3,000,000 penalty on 1 June 2026. | December 2018 - November 2023 |
| Breaches of time-play thresholds |
The Star contravened section 124(1) of the Act when it breached its internal control manual relating to maximum gambling time thresholds to mitigate against gambling-related harm.
|
The NICC imposed a $1,500,000 penalty on 1 June 2026. | April 2024 - March 2025 |
| Systematic failures in financial crime risk operations | The Star breached sections 22C and 124 of the Act for systemic failures in its financial crime risk operations, including breaches in respect of its customer risk assessment and due diligence processes. | The NICC imposed a $5,000,000 penalty on 1 June 2026 and required The Star and The Star Entertainment Group to give an enforceable undertaking for a further $5,000,000 to be committed to uplift The Star's technological capability. | July 2023 - April 2025 |
| Permit excluded patron entry to casino | The Star breached section 124(4) of the Act by contravening its internal control manual in permitting an excluded patron to enter the casino, subsequently enter the Oasis private gaming area and gamble. | The NICC imposed a censure on 7 April 2025 | February 2023 |
| Permit intoxication | The Star contravened sections 163(1)(a) and 163(1)(c) of the Act when it allowed an intoxicated person to gamble in the casino. The Star also breached clauses 73(1)(a) and 73(2) of Schedule 6 of the Regulation when it sold or supplied alcohol to an intoxicated person in its Marquee nightclub. | The NICC imposed a $135,000 penalty on 11 October 2024. | May 2022 |
| Breach of patron vetting | The Star breached section 124(4) of the Act when it contravened its internal control manual relating to security operations and patron vetting. | The NICC imposed a $110,000 penalty on 11 October 2024. | March 2022 |
| Breaches of access and record keeping | The Star contravened section 129(1) of the Act and the licence condition related to record keeping, when it gave five NSW residents platinum membership and immediate access to the Sovereign Room without the requisite cooling off period, but was unable to produce records associated with the breaches. Under the Act, the Star must retain certain records, but in this case could not identify the members who were not subject to the cooling off period. | The NICC imposed a censure on 24 July 2024. | October 2021 - September 2022 |
| Failure to notify employee cessation | The Star contravened section 62(1)(c) of the Act on five occasions when it failed to notify the NICC about casino special employees who had left The Star's employment. | The NICC imposed a $10,000 penalty on 16 July 2024. | February - September 2022 |
| Permit intoxication | The Star contravened sections 163(1)(a) and 163(1)(c) of the Act, allowing a patron to become intoxicated and to gamble while intoxicated. | The NICC imposed a $75,000 penalty on 16 July 2024. | May 2022 |
| Permit entry to minor | The Star contravened sections 94(1), 94(2) and 124(4) of the Act when it permitted a minor to enter the casino and obtain VIP membership. | The NICC imposed a $25,000 penalty on 26 June 2024. | October 2021 |
| Permit entry to minors | The Star contravened sections 94(1), 124(4) of the Act and schedule 6 of the Casino Control Regulation, clauses 117(1), 124(1) and 124(2), permitting a minor entry to the casino on four separate occasions. | The NICC imposed a $75,000 penalty on 21 May 2024. | December 2021 - August 2022 |
| Convert casino dollars to cash | The Star contravened sections 124(4) of the Act, permitting casino dollars to be exchanged for cash on 25 occasions. | The NICC imposed a $140,00 penalty on 17 April 2024. | July 2019 - May 2022 |
| Permit intoxication | The Star contravened section 163(1)(a) of the Act, permitting a patron to become intoxicated within the gaming area of a casino. | The NICC imposed a $60,000 penalty on 10 January 2024. | December 2021 |
Matter |
Findings |
Penalty |
Incident date/s |
| Failure to ensure staff undertake mandatory training | Crown Sydney breached section 124(4) of the Act for failing to ensure its staff undertook mandatory training on 172 occasions. | The NICC imposed a $230,000 penalty on 7 July 2025 | June 2022 – April 2024 |
Casino special employees
Individuals who hold a casino special employee (CSE) licence are required to maintain certain standards in order to continue to hold that licence. The NICC can take disciplinary action against a licensee on a number of grounds, including if a CSE breaches their licence conditions, are convicted of an offence, become bankrupt or provide misleading information to the NICC. It is up to the individual licence holder to inform the NICC about matters that could affect their licence status.
- improperly obtained licence
- conviction for an offence
- contravention of a licence condition
- provision of misleading or false information
- failure to provide required information
- bankruptcy and other debt arrangements
- the licensee is not suitable to hold the licence.
See Part 4, section 59 of the Act .
When assessing the suitability of an individual, the NICC will have regard to:
- integrity
- responsibility
- personal background
- financial stability
- character
- honesty.
Disciplinary actions include:
- censure
- licence suspension
- licence cancellation
- prohibition on holding a licence for a specified period.