Disciplinary outcomes register
The NICC publishes decisions about disciplinary matters.
The NICC aims to make fair and transparent decisions under the Act and to maintain public confidence in the NSW casino industry through visible and robust supervision.
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Casino operator disciplinary decisions
The NICC can take disciplinary action against a casino operator for breaching the casino control laws and regulations. A breach of a casino's internal control measures can also constitute grounds for disciplinary action. The NICC publishes its disciplinary decisions after relevant parties are notified.
Breaches of internal control manuals under section 124
Under section 124 of the Casino Control Act 1992, casinos must operate in accordance with NICC-approved internal control manuals. A breach of the manuals constitutes a breach of the Act.
Matter |
Findings |
Penalty |
Incident date/s |
| Permit intoxication | The Star contravened sections 163(1)(a) and 163(1)(c) of the Act when it allowed an intoxicated person to gamble in the casino. The Star also breached clauses 73(1)(a) and 73(2) of Schedule 6 of the Regulation when it sold or supplied alcohol to an intoxicated person in its Marquee nightclub. | The NICC imposed a $135,000 penalty on 11 October 2024. | May 2022 |
| Breach of patron vetting | The Star breached section 124(4) of the Act when it contravened its internal control manual relating to security operations and patron vetting. | The NICC imposed a $110,000 penalty on 11 October 2024. | March 2022 |
| Breaches of access and record keeping | The Star contravened section 129(1) of the Act and the licence condition related to record keeping, when it gave five NSW residents platinum membership and immediate access to the Sovereign Room without the requisite cooling off period, but was unable to produce records associated with the breaches. Under the Act, the Star must retain certain records, but in this case could not identify the members who were not subject to the cooling off period. | The NICC imposed a censure on 24 July 2024. | October 2021 - September 2022 |
| Failure to notify employee cessation | The Star contravened section 62(1)(c) of the Act on five occasions when it failed to notify the NICC about casino special employees who had left The Star's employment. | The NICC imposed a $10,000 penalty on 16 July 2024. | February - September 2022 |
| Permit intoxication | The Star contravened sections 163(1)(a) and 163(1)(c) of the Act, allowing a patron to become intoxicated and to gamble while intoxicated. | The NICC imposed a $75,000 penalty on 16 July 2024. | May 2022 |
| Permit entry to minor | The Star contravened sections 94(1), 94(2) and 124(4) of the Act when it permitted a minor to enter the casino and obtain VIP membership. | The NICC imposed a $25,000 penalty on 26 June 2024. | October 2021 |
| Permit entry to minors | The Star contravened sections 94(1), 124(4) of the Act and schedule 6 of the Casino Control Regulation, clauses 117(1), 124(1) and 124(2), permitting a minor entry to the casino on four separate occasions. | The NICC imposed a $75,000 penalty on 21 May 2024. | December 2021 - August 2022 |
| Convert casino dollars to cash | The Star contravened sections 124(4) of the Act, permitting casino dollars to be exchanged for cash on 25 occasions. | The NICC imposed a $140,00 penalty on 17 April 2024. | July 2019 - May 2022 |
| Permit intoxication | The Star contravened section 163(1)(a) of the Act, permitting a patron to become intoxicated within the gaming area of a casino. | The NICC imposed a $60,000 penalty on 10 January 2024. | December 2021 |
Matter |
Findings |
Penalty |
Date casino notified |
| Nil |
Casino special employees
Individuals who hold a casino special employee (CSE) licence are required to maintain certain standards in order to continue to hold that licence. The NICC can take disciplinary action against a licensee on a number of grounds, including if a CSE breaches their licence conditions, are convicted of an offence, become bankrupt or provide misleading information to the NICC. It is up to the individual licence holder to inform the NICC about matters that could affect their licence status.
- improperly obtained licence
- conviction for an offence
- contravention of a licence condition
- provision of misleading or false information
- failure to provide required information
- bankruptcy and other debt arrangements
- the licensee is not suitable to hold the licence.
See Part 4, section 59 of the Act .
When assessing the suitability of an individual, the NICC will have regard to:
- integrity
- responsibility
- personal background
- financial stability
- character
- honesty.
Disciplinary actions include:
- censure
- licence suspension
- licence cancellation
- prohibition on holding a licence for a specified period.
Employer |
Matter |
Decision |
Date received by NICC |
Decision date |
| The Star | Abuse of casino staff and intoxication at work function. | Suspend for 1 year | 29/11/2023 | 4/07/2024 |
| The Star | Fraud - validating personal parking tickets for free parking. | Censure | 29/11/2023 | 28/06/2024 |
| Crown Sydney | Licence holder unsuitable due to exclusion from The Star. | Cancellation and prohibition for 8 years | 23/11/2023 | 28/06/2024 |
| The Star | Abuse in email to ILGA Secretariat. | Cancellation and prohibition for 1 year | 16/01/2023 | 28/06/2024 |
| Crown Sydney | Possession of prohibited drug. | Cancellation and prohibition for 2 years | 7/11/2023 | 28/06/2024 |
| Crown Sydney | Fraud - falsifying medical certificates. | Cancellation and prohibition for 1 year | 7/12/2023 | 28/06/2024 |
| Crown Sydney | Failing to disclose money/chip lending. | Suspend for 1 year | 29/11/2023 | 28/06/2024 |
| The Star | Fraud - using guest card for free parking. | Cancellation and prohibition for 2 years | 1/12/2023 | 28/06/2024 |
| The Star | Fraud - validating personal parking tickets for free parking. | Censure | 4/12/2023 | 28/06/2024 |
| The Star | Fraud - cheating/colluding with patrons on table. | Cancellation and prohibition for 5 years | 16/11/2023 | 28/06/2024 |
| Crown Sydney | Fraud - falsifying medical certificates. | Cancellation and prohibition for 2 years | 29/11/2023 | 28/06/2024 |
| The Star | Theft - non-gaming items taken from workplace after shift. | Censure | 23/10/2023 | 8/05/2024 |
| The Star | Possession of prohibited drug. | Cancellation and prohibition for six months | 18/10/2023 | 7/05/2024 |
| The Star | Fraud- using guest card for free parking. | Cancellation and prohibition for 1 year | 18/10/2023 | 7/05/2024 |
| Crown Sydney | Fraud - falsifying medical certificates. | Cancellation and prohibition for 1 year | 20/09/2023 | 7/05/2024 |
| The Star | Fraud - cheating/colluding with patrons on table. | Cancellation and prohibition for 10 years | 18/09/2023 | 7/05/2024 |
| The Star | Fraud - cheating/colluding with patrons on table. | Cancellation and prohibition for 10 years | 20/09/2023 | 7/05/2024 |
| The Star | Fraud- using guest card for free parking. | Cancellation and prohibition for 1 year | 18/10/2023 | 7/05/2024 |
| Crown Sydney | Complaint of sexual harassment. | Censure | 7/09/2023 | 8/01/2024 |
| Crown Sydney | Fraud - falsifying medical certificates. | Censure | 7/09/2023 | 8/01/2024 |
| The Star | Fraud - using guest card for free parking. | Censure | 7/09/2023 | 8/01/2024 |
| The Star | Fraud - falsifying medical certificates. | Cancellation and prohibition for 2 years | 7/09/2023 | 4/12/2023 |
| Crown Sydney | Association with individuals that have criminal links. | Cancellation and prohibition for 10 years | 7/09/2023 | 4/12/2023 |
| The Star | Fraud - deletion of negative customer feedback. | Cancellation and prohibition for 5 years | 16/08/2023 | 4/12/2023 |
| The Star | Fraud - falsifying patron ratings. | Cancellation and prohibition for 10 years | 18/09/2023 | 4/12/2023 |
More information
The NICC publishes limited information about disciplinary matters. For further information please get in touch.
Members of the public can contact the NICC on office@nicc.nsw.gov.au
Journalists and media can contact Lauren.Gumbs@nicc.nsw.gov.au